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Service
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SALES SERVICE

 HEAD owns a 10 years team focusing on waterjet. We promise to provide prompt service. 
 Any question will be replied within 12 hours. We promise to provide a reasonable and detailed quotation.
 Welcome to send us your materials, and we will cut them into samples as required. 

HEAD SCIENCE

After-sales Service
1. If the product proves detective during the warranty period, we will respond within 12 hours after receiving your request. Our operators will reach you by phone, fax and email. If you still don't know how to repair, we will dispatch our maintenance staff to your designated destinations within 48 hours of receiving your request. 

2. If you need to purchase wear parts, we will respond within 12 hours and provide technical support after receiving your request. 

3.One year guarantee: Guarantee that machine is new advanced and no defect of material and technologic.Guarantee that technical date is integrated clean and right, also satisfy the requests of installation debugging test operation and maintenance;Guarantee that provide technical service and training in time;uarantee that it is intellectual property’s proprietor andhave no problems with invasion of intellectual property.The maintenance is free within guarantee period, but if it is caused by human factors, you will pay for it to HEAD

4. Installation and training:  customer can be in our factory for learning ,4-5days is ok .
or we send people to customer's place , 7days . 

●     The buyer will afford the round-trip ticket, food, hotel and service fee 100 USD/DAY.
●     After waterjet cutters arrive in appointed place, the buyer should not try to install the machine or open the package before engineer come. 
●     The seller shall lay out cutters (the buyer shall cooperate with the seller) and the buyer shall offer water supply & power supply. Then the seller shall offer field assembly, service test, and 7-day to 10-day operating & maintenance training (the buyer shall offer trainees and positive cooperation with the seller).
●     Warranty shall remain within 12 months since the date that assembly and service test of waterjet cutters is finished.
●     Operators of the buyer shall provide daily maintenance
●     The seller shall be responsible for damage risen from performance & quality of waterjet cutters, whereas the buyer shall be responsible for damage of waterjet cutters risen from the buyer’s improper operating.
●     The buyer shall contact the local agent or the seller for purchase of consumable parts and spare parts. The local agent or the seller shall provide unified prices and long term supply. The seller will afford the freight to send parts in warranty, and buyer afford the freight to buy consumable spare parts.
 
●     Services Response: The seller promises that it will help the buyer to solve troubles by telephone, fax or email within 12hours when it receives the buyer’s writen notice. Moreover, if the buyer can not solve troubles, the seller also promises that it will send engineers to the buyer’s place to solve troubles when the seller receives the buyer’s writen notice.
 
Technical Training
● UHP Intensifier principle
● Introduction of every parts
● Wear parts replacement
● Elimination of normal troubles
● Table maintenance
 

Main Products

HEAD brand portable water jet cuttingmachine is the flexible cutting solution for customers, which is mainly appliedin wield surroundings for inflammable and explosive cutting, for instance,waste tank hole cutting, gas pipeline cutting, line of intersection and profilecutting, and the sheet plate cutting.
3 axis 1520 cnc Water Jet cutting machine able to cut carbon steel sheet metal with 0-150 mm of thickness, No heat is generated during cutting, no arc marks appear at the slits, no thermal effect, no need for re-machining and easy rework; It can cut and punch any curve, no need for mold, flexible and convenient; The slit is only 1-1.5, the cut surface is smooth and smooth, and the roughness can reach 3.2μm~1.6μm; The workpiece does not need special clamping, and the operation is simple and convenient;
Our factory has been focus on waterjet cutting machine production for 14years. A good factory supplier can save time and money for you,and also help you win the market.
HEAD ultra high pressure waterjet 420Mpa or 380Mpa water jet cutting machine pump max..perssure:420Mpa max.flowerate:3.7L/min electrical power:37KW/50HP voltage:380VAC,50Hz,3PH(customized) intensifier assembly is imported from USA
water jet spare parts Waterjet spare parts waterjet high pressure seal kit water jet seals
As Head has a strong research and development, production sales and service team, Shenyang Head Science and Technology Co.,Ltd has become well-known enterprises in waterjet field.

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CONTACT

Add:NO.110-3,Hongrun Road, Yuhong District, Shengyang
City
Tel:024-31063117
Phone:+8613079294501
E-mail:sale2@hdwaterjet.com
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