1. If the product proves detective during the warranty period, we will respond within 12 hours after receiving your request. Our operators will reach you by phone, fax and email. If you still don't know how to repair, we will dispatch our maintenance staff to your designated destinations within 48 hours of receiving your request.
2. If you need to purchase wear parts, we will respond within 12 hours and provide technical support after receiving your request.
3.One year guarantee: Guarantee that machine is new advanced and no defect of material and technologic.Guarantee that technical date is integrated clean and right, also satisfy the requests of installation debugging test operation and maintenance;Guarantee that provide technical service and training in time;uarantee that it is intellectual property’s proprietor andhave no problems with invasion of intellectual property.The maintenance is free within guarantee period, but if it is caused by human factors, you will pay for it to HEAD
4. Installation and training: customer can be in our factory for learning ,4-5days is ok .
or we send people to customer's place , 7days .
● The buyer will afford the round-trip ticket, food, hotel and service fee 100 USD/DAY.
● After waterjet cutters arrive in appointed place, the buyer should not try to install the machine or open the package before engineer come.
● The seller shall lay out cutters (the buyer shall cooperate with the seller) and the buyer shall offer water supply & power supply. Then the seller shall offer field assembly, service test, and 7-day to 10-day operating & maintenance training (the buyer shall offer trainees and positive cooperation with the seller).
● Warranty shall remain within 12 months since the date that assembly and service test of waterjet cutters is finished.
● Operators of the buyer shall provide daily maintenance
● The seller shall be responsible for damage risen from performance & quality of waterjet cutters, whereas the buyer shall be responsible for damage of waterjet cutters risen from the buyer’s improper operating.
● The buyer shall contact the local agent or the seller for purchase of consumable parts and spare parts. The local agent or the seller shall provide unified prices and long term supply. The seller will afford the freight to send parts in warranty, and buyer afford the freight to buy consumable spare parts.
● Services Response: The seller promises that it will help the buyer to solve troubles by telephone, fax or email within 12hours when it receives the buyer’s writen notice. Moreover, if the buyer can not solve troubles, the seller also promises that it will send engineers to the buyer’s place to solve troubles when the seller receives the buyer’s writen notice.
Technical Training
● UHP Intensifier principle
● Introduction of every parts
● Wear parts replacement
● Elimination of normal troubles
● Table maintenance
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