HEAD Waterjet is proud to offer localized after-sales service in Europe, providing top-notch support to the entire region. With over 20 years of experience in waterjet installation and maintenance services, We have waterjet parts in stock in Norway, Bosnia and Herzegovina and Germany, allowing customers to quickly replace their equipment without delay. Our 15-minute response time ensures speedy solutions to all your waterjet needs, and our 7*24-hour after-sales service is available to provide uninterrupted support whenever you need it. Trust in HEAD Waterjet for the most reliable and efficient waterjet service in Europe.
HEAD After-sales Engineers
Professional, efficient, cost-effective
Thomas Bech
Responsible for after-sales service throughout Northern Europe
NOOR
From Jordan, responsible for the Middle East region
Donizeti
Repair and installation available throughout South America
Srdjan Vasiljević
He is from Bosnia and Herzegovina and is available for after-sales service all over Europe
After-sales service
1) On delivery, we provide one-off free installation and training at the customer's factory, including basic waterjet theory, safety protection, equipment operation and maintenance. 2) We offer remote service via internet and telephone, with professional engineers providing quick error diagnosis and repair solutions. The main contact APPs used are: WhatsApp, Wechat, Skype, etc.
Training personnel for operation and maintenance of waterjet. Making sure customers know and master the principle, skills of operating and maintaining HEAD Waterjet.
Providing the waterjet installation and commissioning, 12 months (or 2000 hours) warranty period, except spare parts.
Lifetime maintenance to ensure long-term spare parts supply.
Upgrading new products and new technologies of waterjet with Discount price.
After-sale follow up with telephone support and customer visit in a variety of ways to solve problems timely.
For prompt response to any questions or technical issues, We has an experienced customer service team who can be reached by calling our customer service centre from 8:30am to 5:30pm Monday to Saturday. Support centre can be reached by calling 0086 159 4204 8409
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As Head has a strong research and development, production sales and service team, Shenyang Head Science and Technology Co.,Ltd has become well-known enterprises in waterjet cutting machine manufacturer field.
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