Views: 15 Author: Site Editor Publish Time: 2023-11-11 Origin: Site
HEAD Waterjet After-Sales Service Engineer Helps Customers in Uzbekistan Install and Debug Equipment, Provides Training on How to Use, Repair and Maintenance the Waterjet Machine
HEAD Waterjet machine has been widely recognized for its superior cutting performance and excellent after-sales service. Recently, one of our after-sales service engineers was sent to Uzbekistan to provide installation and debugging services for a customer in the electric power industry. The customer's company specializes in cutting insulating composite materials, and they needed expert assistance with their waterjet machine.
Our engineer arrived in Uzbekistan on time with all the necessary tools and equipment. He immediately began work on installing the waterjet machine while explaining to the customer's technical team the machine's functions and capabilities. The machine was expertly installed and tested, ensuring smooth operation and high efficiency.
In addition to installation and debugging, our engineer also provided training to the customer's operators on how to use the machine, including how to load and unload the material, set the cutting parameters, and conduct routine maintenance. This training greatly helped the customer's team to become more familiar with the machine, enabling them to operate it at peak performance.
During the visit, the engineer also provided valuable advice on how to maintain and repair the waterjet machine. This advice included proper usage, care, and maintenance of the machine, and how to troubleshoot common issues that may arise during its operation. The customer appreciated this additional guidance and felt more confident in their ability to operate and maintain the machine properly.
Overall, the customer was extremely satisfied with the service provided by our engineer. Our engineer's expertise and professionalism ensured that the customer's waterjet machine is now functioning at optimal levels, and their operators are better equipped to use and maintain it in the long-term. We at HEAD Waterjet are committed to providing superior service and support to our customers, and we are proud of the work our after-sales service engineer did in Uzbekistan.